Shipping policy
Shipping Policy
At OCCU, we understand the importance of fast and reliable delivery. We aim to make your shopping experience smooth from checkout to doorstep. Below you'll find everything you need to know about our shipping process.
Processing Time
Orders are typically processed and shipped within 1 business day (excluding weekends and public holidays).
During peak periods or promotions, processing times may be slightly longer — we appreciate your patience.
Shipping Methods & Delivery Times
We currently ship within the Netherlands and Europe. Estimated delivery times are:
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Netherlands: 1–2 business days
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Europe: 2–4 business days
Please note: unexpected delays (e.g. weather, customs checks, or courier issues) may occasionally impact delivery timeframes.
Shipping Costs
We offer free shipping on all orders — no extra fees at checkout.
Address Changes
Need to change your shipping address?
Email us as soon as possible at contact@occu.nl.
We’ll do our best to help, but we can’t guarantee changes once your order is being processed for shipment.
Order Cancellations
Because we process orders quickly, we can’t guarantee cancellations or changes once your order is confirmed.
Still, contact us at contact@occu.nl right away — if we can catch it in time, we will.
